FAQ's
Below are some common questions our customers ask before and after placing an order. If you still need help, feel free to contact our support team.
What products do you sell?
Bilal Autos offers a wide range of motorcycle parts and accessories including CD70, China bike parts, Pridor, YBR, GD110, Atlas Honda parts, helmets, silencers, side mirrors, fuel tanks, tyres, engine oil, filters, bike care products, security items, and other motorcycle accessories.
Do you deliver all over Pakistan?
Yes, we provide nationwide delivery across all cities, towns, and rural areas in Pakistan through trusted courier services.
How long does delivery take?
Delivery usually takes 2 to 5 working days depending on your location. Remote areas may take slightly longer due to courier routes.
What are your shipping charges?
Our shipping charges are based on weight:
Under 0.5 KG: Rs. 250
0.5 – 1 KG: Rs. 300
1 – 3 KG: Rs. 500
3 – 5 KG: Rs. 650
5 – 7 KG: Rs. 800
7 – 10 KG: Rs. 1000
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across Pakistan for most products.
Can I return or exchange a product?
Yes, returns or exchanges are only accepted if the product is damaged, defective, or incorrect. You must report the issue within 48 hours of receiving your order.
How do I request a return or refund?
You can contact our support team with your order details and proof of issue (images or videos). Once approved, we will guide you through the return process.
Are all products original?
We offer both genuine and high-quality aftermarket motorcycle parts. Each product is selected carefully to ensure durability, performance, and value.
What if I receive the wrong item?
If you receive the wrong item, please contact us immediately. We will arrange a replacement or solution as soon as possible.
How can I contact customer support?
You can contact us anytime through:
Phone / WhatsApp: 03016599944
Email: bilalautos56@gmail.com
Can I change or cancel my order after placing it?
Orders can only be changed or canceled before they are shipped. Once dispatched, cancellation is not possible.
Do you provide warranty on products?
Warranty depends on the product type. Some items may include supplier warranty, while consumable or wear-and-tear items do not include warranty.
If you have any other questions, our team is always ready to help you.